You may choose to return any items purchased online to the address below. Don't forget to send or bring your invoices along.
Rua Comandante João Belo nº7/11
You can return any item for an exchange within 12 days of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn, in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund you with a voucher in the amount of your purchase or give you an exchange item, as requested. We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. These items are your responsibility until they reach our facilities.
Please don't forget to complete your return form and details of the exchange you wish to request. Once your goods are accepted back into stock you will be issued with an exchange item. Please tell us why you are returning your item(s) to help us improve our service and goods in the future. We endeavour to process postal return exchanges as soon as possible.
We'll refund the delivery charge on unwanted goods after you notify us in writing, within 5 days of your purchase. If the notification is received later than 5 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect.