You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
About GREEN BOOTS
Rua Drº José Goncalves
Nº15ª – Escritório 6
Under the Portuguese Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 5 days from the day after receipt of your order to our Customer Services Department, either by email. Returning any item within 5 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 5 days post-delivery period has expired. On receipt of the goods GREEN BOOTS will give a voucher with the amount paid or an exchange as required. We recommend using a recorded delivery service and requesting a proof of postage, we do not refund courier fees. The contract in respect of sale of goods between GREEN BOOTS and you requires that you return the goods to GREEN BOOTS on cancellation. This does not affect your statutory rights. Please have a look at our Returns policy for details of how to return goods to us.
Damaged or Defective Goods
If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you with a voucher with thw value of the goods as required.
You may choose to return any items purchased online to the address below. Don't forget to send or bring your invoices along.
Rua Drº José Goncalves
Nº15ª – Escritório 6
You can return any item for an exchange within 12 days of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund you with a voucher in the amount to you or give you an exchange as required. We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse.
Please don't forget to complete your returns form and details of the exchange you require. Once your goods are accepted back into stock you will be issued with an exchange. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavour to process postal return exchanges as soon as possible.
We'll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 5 days of receipt of your intention to cancel. If notification is received later than 5 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect.
Order Acceptance and Contract
We send you a confirmation email within 48 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. Please contact us at firstname.lastname@example.org.
There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability, in some cases we manufacture a shoes for you. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).
The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch your card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 12 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.
We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with Portuguese law. All contracts are conducted in Portuguese and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of Portugal.
Orders must be paid for by Visa and PayPal. Local import duties may be payable on receipt. Customers will be responsible for re-claiming any VAT. Please note however that this site and its contents do not form an agreement between GREEN BOOTS and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.
GREEN BOOTS reserves the right to refuse any order.
About the Greenboots website
Intellectual property rights
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to GREEN BOOTS. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of GREEN BOOTS. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.
Accuracy of content
To the extent permitted by law, GREEN BOOTS gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website. We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes.
Prices and promotions
Prices are as set out on the website and include VAT at the current rate but exclusive of delivery charges. We reserve the right to alter prices at any time. If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it.
Damage to your Computer
We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with GREEN BOOTS 's site. Of course, this statement does not affect your statutory rights as a customer.
If you have any questions, please feel free to contact us by email at email@example.com.